Terms and Conditions
ReachMadeEasy SDN.BHD., Malaysia (“ReachMadeEasy”, “we”), operates this platform. These terms cover account access, business tools and authorised connected services. You must be at least 18 and have authority to act for the business you register. Provide accurate information, protect your credentials and tell us promptly about suspected unauthorised access.
Your selected order specifies the services, price, billing interval, allowances and any third-party costs. A connection does not itself purchase a service or authorise publishing or messaging. We will not treat these general terms as permission to change an existing purchase, impose a new charge or purchase provider credits on your behalf. Material changes to purchased terms require the agreement applicable to that purchase.
You retain ownership of your content. You give us the limited permission needed to store, process and transmit it to provide the services you request. You must have the necessary rights and permissions for uploaded media, contact information and messages. Do not use the service for unlawful content, impersonation, unsolicited messaging, infringement, attempts to access another tenant’s data or interference with security.
Cancellation, fulfilment and refund conditions are those disclosed for your particular order, subject to applicable law. Cancelling marketing does not cancel a paid subscription. Contact us if a service fails or a charge appears incorrect; this page does not impose a blanket no-refund rule or remove statutory remedies.
We may restrict access where reasonably necessary to address unlawful use, compromised accounts or a material breach, and explain the reason and available remedy where lawful and practicable. You may request account closure and data deletion; records needed for legal obligations, billing disputes or security may be retained as explained in the privacy notice.
Malaysian law governs this agreement, subject to mandatory protections that apply to you. Please contact us first to seek a resolution. Disputes may be brought before courts of competent jurisdiction in Malaysia, without excluding any forum or remedy available under mandatory law. No provision excludes liability or rights that cannot lawfully be excluded.
We will identify revised terms and communicate material changes. A new document version, silence or a pre-existing account is not evidence of your acceptance. These terms do not retrospectively replace an existing agreement.
Acceptance and Optional Marketing
Contractual acceptance and marketing permission are separate choices. Acknowledging the privacy notice is not unrestricted permission to use your data. Google or Facebook sign-in verifies an identity; it does not authorise social publishing, business messaging or marketing.
Marketing is optional. The current email opt-in applies to the account holder and can be withdrawn using an email unsubscribe link or account preferences. Necessary account, security and billing communications remain available and must not be used to circumvent a marketing withdrawal.
Permission for email does not include WhatsApp. WhatsApp promotions require a supplied number and separately recorded permission for that channel before use. Connecting a business number is not marketing permission. Your consent does not authorise promotions to your contacts or captured leads.
Acceptance records and marketing history must identify the person, document or wording version, language, time, source and subsequent changes. This information page does not create those records or change your existing preferences. You can review recorded choices and change marketing preferences in your account settings. WhatsApp sending still requires applicable provider permissions and readiness checks.
Service and AI Disclaimers
AI-generated text, translations, recommendations and media may contain errors. Review business facts, prices, availability, claims and intellectual-property permissions before approving publication or a configured automated workflow. AI output is not professional legal, financial or other regulated advice.
We do not guarantee leads, sales, rankings, engagement, uninterrupted availability or approval by an external provider. Delivery is not proof of a qualified lead or conversion. Templates and examples require your own business details; demonstrations do not prove that a live integration is ready.
We remain responsible for our own obligations under the agreement and applicable law. These limitations do not excuse fraud, wilful misconduct or other liability that cannot lawfully be limited.
Connected Platforms and Business Responsibilities
Meta, WhatsApp, Google and other providers operate separate services under their own terms. You must own or be authorised to manage each connected account and complete required consent, verification and approval. Revoked permissions, eligibility, provider outages and messaging rules can affect availability.
Your business determines the lawful purpose of processing its customers’ messages and leads and must provide its own notices and obtain required permissions. ReachMadeEasy processes that information to deliver your configured services. Neither these terms nor platform authorisation supplies consent from your customers.
Review the applicable official policies linked below. Disconnecting stops the connection as described in the product; it is not a request to delete all previously stored information. Use the data-deletion procedure for a deletion request.
Privacy and Personal Data Protection Notice
Read the complete notice below for information collected, purposes, recipients, retention, international processing and your rights.
This notice explains how ReachMadeEasy handles personal information when you use our website, business workspace and connected services, or contact a business that uses our WhatsApp assistant.
Who is responsible
ReachMadeEasy operates the platform described in this notice. Our privacy contact is admin@reachmadeeasy.com.
For platform accounts, service administration, security and billing, ReachMadeEasy determines how the relevant information is used. When a customer business uses our tools to manage its enquiries or content, that business determines the purpose of that activity and we process the information to provide its configured services. That business is responsible for its own customer notices and permissions. Its privacy notice may also apply.
Information we collect and its sources
The information depends on the services you use. We receive it from you, authorised members of your business, people who contact your business, connected providers and public business sources. It may include:
- Account and business details: name, email address, business identity and contact details, selected country and language, account roles and sign-in information.
- Business-review inputs and results: business websites, public listings and social profiles, the links you select, review findings and supporting sources.
- Content and work: uploaded images, videos and audio; website content, scripts, captions, drafts, templates, saved edits, posting plans and published or exported results.
- Connected-account data: authorised account and phone identifiers, access permissions, encrypted access tokens, available account measurements and connection status.
- Enquiries and communications: WhatsApp sender numbers, available profile names, message content, requirements shared by the sender, replies, handoff details, message identifiers, timestamps and delivery status. We also keep support requests and feedback you submit.
- Service and technical records: subscriptions, credit balances, usage and transaction records, marketing preferences, consent records, audit events, security and error logs.
How we use information
We use information to provide the services you request, administer your account and meet relevant obligations. These purposes include:
- Signing you in, managing business access and remembering relevant preferences.
- Preparing business reviews, managing your content, editing and exporting media, and arranging posts for destinations you choose. Direct publishing depends on a supported, authorised connection.
- Handling enquiries, providing configured replies, recording requirements and passing conversations to the business team.
- Managing service requests, subscriptions, credits, usage, billing, customer support, reliability, fraud prevention and security.
- Sending service-related messages and, where you have opted in, marketing updates. You can withdraw marketing consent separately from essential service communications.
WhatsApp and other Meta connections
Connecting an account allows Meta to share the account information and events covered by the permissions you approve. For WhatsApp, this can include business and phone identifiers, incoming messages, sender details and delivery updates. We use these to operate the connected service for the selected business. Connecting an account does not itself switch on automated replies or publish a social post.
When a business enables the WhatsApp assistant, its configured flow can ask for a language and enquiry details, answer from its prepared content, and hand the conversation to a person. Where enabled, AI services may process relevant message text and business content for functions such as intent classification or translation. Do not send passwords, payment-card details or other sensitive information in these conversations.
Send STOP in a supported ReachMadeEasy WhatsApp flow to stop that automated flow; START can restart it. Stopping the flow does not delete earlier messages, cancel a booking or remove records held by the business or Meta. You can ask the business for human help or contact us about data deletion.
An account administrator can disconnect a connection in ReachMadeEasy and remove app permissions in the provider’s settings. This prevents the affected connection from being used after access is revoked; it does not automatically erase records already received. A separate deletion request can cover those records.
Who receives information
Relevant information is available to authorised members of your business and platform personnel who support the service. Service providers receive the information needed for the work they perform for us. This includes hosting, authentication and storage providers such as Render and Supabase; Meta for connected WhatsApp and social features; and enabled AI, media, voice or rendering providers for the content tasks you request. For example, OpenAI may process text for review, guidance, scripting, translation or enquiry assistance. Stock-media searches may send your search terms to the stock provider, such as Pexels.
We do not sell your personal information. We may disclose information where required by law, to respond to a lawful request, to protect rights and security, or as part of a business transfer with appropriate handling of the affected data.
If you choose to publish, share or download content, it may also be received by your chosen destination or audience. Links to external sites and the providers’ own account services are subject to their own privacy notices.
AI assistance and your content
Some features use AI to help with research, suggestions, scripts, captions, voice or enquiry handling. Relevant prompts, text or media are sent to the enabled provider only as needed for that feature. AI-generated footage is not part of the current customer Video Studio journey.
Provider processing and retention depend on the service and its configured settings. Do not upload information you are not authorised to share. Review suggestions and generated responses before relying on them; they may be inaccurate.
How long we keep information
We retain information for as long as needed for the relevant service, account administration and the purposes described here. The period depends on the type of record, your account and service activity, deletion requests, legal or accounting obligations, security needs and unresolved disputes.
Archiving a product, pausing a flow or disconnecting an account does not automatically delete existing content, enquiry history, purchases or audit records. When information is no longer needed, we delete it or remove identifying details. Backups and provider-held copies may remain until their applicable retention cycles complete. We explain any continuing retention that affects your deletion request.
Security and international processing
We use access controls, business-level separation and encrypted provider-token storage to help protect information. No online service can guarantee absolute security. Keep account credentials private and tell us if you suspect unauthorised access.
Our service providers may process information outside your country. The location depends on the provider and feature. We consider applicable data-protection requirements and safeguards when arranging these services. Contact us for information about a particular service or transfer.
Your choices and requests
You can ask to access or correct your personal information, withdraw relevant consent, or request deletion, subject to applicable law and any justified retention needs. You can also raise a concern with us or the relevant data-protection authority. We may need to verify your identity and authority before acting.
Marketing emails include an unsubscribe option, and account holders can manage their communication preferences. Withdrawing marketing consent does not stop essential service or security messages. Declining information needed for an account or feature may mean we cannot provide that feature.
If your information was provided to a customer business, you can contact that business directly. We may coordinate with it to locate the records and handle your request. The data-deletion page explains what to send us.
Changes to this notice
We may update this notice as services or data-handling practices change. The revision date appears above. Where a change requires additional notice or consent, we will provide that separately; this notice does not replace a permission you need to give for a connected service.
Contact us about your data
Questions, privacy requests or marketing withdrawal: admin@reachmadeeasy.com
admin@reachmadeeasy.com