Request data deletion

1. Send your request

Email admin@reachmadeeasy.com with the subject “ReachMadeEasy data deletion request”. Tell us whether you want to delete an account, connected-provider data, a conversation or specific content. Include only what helps us locate it:

• The email address used for your ReachMadeEasy account, if you have one, and the relevant business name.
• The connected platform and account name. For a WhatsApp conversation, give the number you used, the business you contacted and approximate dates.
• Which information you want deleted and whether you are the account holder, an authorised business administrator or the person described in the records.
• A contact email for our response. Do not send passwords, login codes, API tokens, payment-card details or a full identity document in your initial request.

2. We locate and verify the records

We review the request and ask for proportionate verification when needed to protect your information. A request affecting a business workspace may need confirmation from an authorised administrator. If the data belongs to an enquiry you sent to a customer business, we may coordinate with that business or direct you to it.

We will explain any information still needed, the scope we can action and the expected next steps. Sending the email starts a request; it does not immediately delete your account or data.

3. Deletion and confirmation

Once verified, we delete or remove identifying details from eligible records within our control and address relevant service-provider copies as applicable. We respond by email with the outcome and explain any information retained for legal or accounting duties, security, fraud prevention, disputes or another justified need.

Deletion may remove access to associated drafts, content, enquiry history or connected services. We confirm the intended scope before making an irreversible change. Backups can remain until their retention cycles complete; any applicable limits will be explained.

We cannot delete copies independently held by Meta, a social audience or a customer business outside our service. You may need to make a separate request to that organisation. Deleting information is separate from cancelling a subscription, seeking a refund or cancelling a booking.

Disconnecting or stopping messages

Account administrators can disconnect a provider in ReachMadeEasy’s Connected apps area and revoke ReachMadeEasy’s access in that provider’s app or business-integration settings. This stops use of the affected connection after access is revoked, but does not delete data already stored. Specify that data in your deletion request if you want it removed.

For a supported WhatsApp assistant flow, STOP stops the automated flow and START can restart it. For marketing emails, use unsubscribe. These controls change communications; they are not data-deletion requests.